**Responsibilities**: -
1.** Customer and Dealer Support**: Provide timely and effective assistance to customer and dealers
who have questions, complaints, or requests related to service & warranty.
2.**Issue Resolution**: Resolve customer and dealer issues effectively, aiming for first-contact
resolution whenever possible. Escalate complex issue to appropriate teams for resolution.
3.**Communication**: Maintain clear and professional communication with customers and dealers
via various channels such as phone, email, live chat, or in-person meetings.
4.**Documentation**: Accurately document customer and dealer interactions, including the nature
of the issue and the steps taken to resolve it, in or CRM or ticketing system.
5.**Product Knowledge**: Demonstrate a deep understanding of our products and services to
effectively address customer and dealer inquiries and provide appropriate solutions.
6.**Feedback Management**: Gather feedback from customers and dealers and rely it to the relevant
departments within the company to help improve products, services, and processes.
7.**Relationship Management**: Cultivate positive relationships with customers and dealers, ensuring
their satisfaction and loyalty to our brand.
8.**Training and Support**: Provide training and support to dealers as needed, ensure they have the
necessary knowledge and resources to represent our products effectively.
**Qualifications**:-
1.**Experience** : 3-4 years of experience in a similar customer –facing role, preferably in a sales or
customer service environment.